Frequently Asked Questions

Everything you need to know about your ModCloth favorites.

What is the status of my order?

Once your order has shipped, you will receive an email with a tracking number. You can also view your order history and status by logging into your account on our website.

What is your return policy?

We accept returns of unworn, unwashed items with original tags within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Do you offer international shipping?

Yes, we ship to many countries worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know what size to order?

Since we carry a variety of unique brands, we provide a detailed size chart on every product page. We also include 'Fit Notes' to help you determine if an item runs true to size, small, or large.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.

Can I change or cancel my order after it has been placed?

Our team works quickly to fulfill orders, so we are often unable to make changes once an order is processed. Please contact our customer care team immediately if you need assistance.